Refund & Returns Policy – Levura Cior

Last Updated: August 24, 2025

At Levura Cior, we take pride in crafting premium-quality leather products. If you are not fully satisfied with your purchase, we are here to help.

1. Returns

You may return items within [7–14 days] of receiving your order.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging, with tags/labels attached.

Certain items are non-returnable (e.g., customized, monogrammed, or final-sale items).

2. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, your refund will be processed to your original payment method within [5–10 business days].

Shipping fees are non-refundable.

3. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product.

If you need to exchange an item, please contact us at concierge@levuracior.com before sending it back.

4. Shipping for Returns

Customers are responsible for paying shipping costs for returning an item (unless the item is defective or we made a mistake).

We recommend using a trackable shipping service to ensure your return reaches us.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no extra cost.

6. How to Start a Return

To initiate a return or refund request, please email us at:

• 📧 concierge@levuracior.com

Include your order number, product details, and reason for return.

7. Contact Us

If you have any questions about our Refund & Returns Policy, please reach out to us:

• 📧 Email: concierge@levuracior.com
• 🏢 Address: Levura Cior
  Level 3, 207 Regent Street
  London, W1B 3HH
  United Kingdom